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Complaints
Last updated: October 2026
1. How to file a complaint
Send your complaint to compliance@cruziapay.com.br with your company name, transaction references and a description of the issue.
2. Response time
We reply within up to 10 business days.
3. Escalation
If the response is not satisfactory, write to compliance@cruziapay.com.br with the subject "Escalation". The case will be reviewed by the board.